Old Navy Customer Satisfaction Survey

No business can rest on its laurels. Old navy has known periods of ups and downs. The company knows that it must continue to innovate and cater to the changing moods of their customers in order to stay ahead. That’s why they make it a point to get the pulse of their buyers.

The Old Navy Customer Feedback Survey is a tool that they use to get specific information from actual customers. These are timely and targeted. The questions focus on important aspects of the business. Participants can be sure that these are taken seriously by the management. Join the survey to enjoy 10% discount on your next purchase.

How to Take the Old Navy Customer Satisfaction Survey

Terms and Conditions:

  • The survey should be completed within 5 days from the date on the receipt.
  • Participants will be given a 10% discount on their next purchase at Old Navy.
  • At the end of the survey, write code provided on the receipt.
  • Take this receipt with you when you claim your discount at a store.
  • Note that this is not valid at the online store.
  • This offer only applies to merchandise.
  • The discount cannot be combined with other offers.
  • It expires 3 months from the date on the receipt.


  1. Go to the survey site: survey.medallia.com/oldnavy-feedback.
  2. On the welcome page, enter the store number printed on the top of the receipt.
  3. Answer the questions about the service of the staff, the products on display, the store layout, and other facets of the business.
  4. Provide any feedback and suggestion that you may have.
  5. Gauge the likelihood that you will come back for more.
  6. Write the discount code on the receipt.


Old Navy is a clothing brand for the masses with cool designs and affordable prices. Given stiff competition, the company is continually looking for areas of improvement. Point them in the right direction through the survey.

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